After an hour and a half, it turned out that all that could be done was to replace the phone. . . which happens.
I didn't eavesdrop on whatever was going on in the background, but I was able to hear some faint chatter, some talk of having to change and wash their mother; an argument between someone and a nurse about giving the woman pain medication when she was clearly in agony (it was something to do with the drug's potency, and some law dictated that they were only able to give a dose every few hours. . . which sucks, but is totally understandable); things like those were going on in the background, and my heart grew a little sadder with each murmur in my ear barely above audible.
So I just wanted to hop on here and ask anyone out there that might have come across this: if you have a closer relationship to any deity that might be able to help, could you ask a small favor for me, that everything turns out for the best out there, wherever they are?
Thank you very much, I appreciate that.